Terms & Conditions of Sale

a. General

  1. X-Pro is an online trading site owned by X-PRO GK LTD, Total Sport, Hendon Road, Sunderland, Tyne & Wear, United Kingdom, SR1 2JD. Telephone 0191 567 9043.
  2. X-PRO is registered in the UK, company no. 11777548.
  3. Please read this agreement before using our website. By placing an order online with X-PRO you are deemed to have read, understood and accepted these Terms and Conditions.
  4. No agent or employee of the Company has the authority to amend or vary these terms. Any queries regarding terms and conditions should be in writing to the address above or by email to info@xprogk.co.uk.

b. Content & Prices

  1. Image display, particularly colour reproduction, varies depending on your computer monitor and browser settings. Products are as supplied by the manufacturer and while they are as accurate as possible, all images are used for illustration only. We cannot guarantee the exact colour match of product on delivery.
  2. Every effort is made to ensure that our online product descriptions and prices are correct. In the unlikely event that an error should occur, we reserve the right to inform the customer immediately and advise accordingly prior to entering into a contract.
  3. Product prices can be subject to alteration at any time as advised by manufacturer(s) or any other cost factors.
  4. All prices shown on our site include VAT where applicable at the current rate for UK customers.

c. Samples

  1. Product samples can be ordered online to assist customers in making their buying decisions, especially in estimating sizes.
  2. The cost of all samples is refundable – except for post & packing costs – subject to the following terms:
    a. Samples must be returned within 10 working days in their original condition with all tags, labels and packaging complete.
    b. Samples must be returned in a re-saleable condition, otherwise any refund may be refused.
    c. Customers are liable for the cost of returning samples and we advise that a recorded delivery service should be used and signature obtained.

d. Orders & Payment

  1. We rely on our online customers to order correct sizes and quantities. The manufacturers’ size guides carried on our website show recommended ages and sizes, but are provided as guidelines only, as there can be significant variation, for example, in the size of children of similar age.
  2. All personalised or customised orders will be confirmed by phone or by email to ensure correct choice of style, colour, size and customisation.
  3. Orders can only be processed on receipt of payment in full.
  4. Orders can be paid online using our secure payment system.
  5. You can order by telephone using your debit or credit card.
  6. Payment by cheque may be accepted, but all cheques must be cleared prior to processing your product order. Cheques should be payable to “X-PRO GK LTD”.
  7. Once payment has cleared or been authorised, X-PRO will accept, subject to availability of product, that a contract has been made.
  8. We take internet security very seriously and customers can be confident in ordering through our Stripe Payment Gateway and SSL secured website.
    Fulfilment of orders is subject to availability and we reserve the right not to accept any orders or to cancel confirmed orders for products that become out of stock or discontinued by manufacturers or suppliers.

e. Delivery Options & Lead-in Times

  1. Delivery costs are additional to the product prices displayed and vary depending on the delivery service you select. You can specify which service, when you are at the checkout stage of the ordering process.
  2. Please note that X-PRO currently delivers to UK mainland addresses only.
  3. For orders from outside the UK mainland, customers should enquire by email or telephone for shipping costs before placing an order.
  4. Collection by customers in-store is free of charge.

f. Delivery Charges
Standard trackable service – specified on any order. £3.95
Special Saturday Delivery – also trackable. £20.00
Orders collected by customer in-store
All customer collections are free of charge. FREE

g. Estimating Delivery Times

  1. Delivery times can depend on the types of product ordered and the delivery service selected.
  2. X-PRO always aims to dispatch all goods held in stock as quickly as possible. At peak periods, however, delivery of non-stock items may take longer depending on supply by manufacturer(s).
  3. Personalisation, including printing and embroidery, will add to turnaround time.
  4. X-PRO promises to work hard to dispatch your order as quickly as possible. All orders will be processed within a maximum of 30 days – our delivery times are normally much shorter than this. If there is any delay beyond our control, we will contact you immediately and agree extended delivery terms.
    PLEASE NOTE: As a general guide, we advise the following MINIMUM lead-in times for delivery – all times are approximate:
    Stock items usually despatched within 48 hours of order. If there are any issues regarding availability, we will advise you as quickly as possible.

h. Shortages

  1. We security check all orders prior to dispatch of goods, but, in the event an error has occurred, you must inform X-PRO of any shortages or errors in any order(s) delivered within 48 hours of receiving the goods. Please check your delivery carefully.
  2. You should contact us on 0191 5679043 or by email to info@xprogk.co.uk, quoting your order reference number.

i. Returns Policy
IMPORTANT – Please note that any orders for personalised or customised goods are non-returnable and some goods may be non-returnable for hygiene reasons. We are unable to replace or exchange any personalised goods where incorrect sizes have been ordered. Clearance lines are also non-returnable.

  1. You may cancel your order within 7 working days, beginning on the day after the goods were received. We will refund the price of the goods in full and reimburse you for the delivery costs paid, except where multiple items have been ordered and only part of the order is being returned.
  2. You will be responsible for the cost of returning any goods to us.
  3. Where a refund is appropriate, we will respond as quickly as possible, and all requests will be processed within 30 days from the date you gave written notice of cancellation.
  4. To cancel a delivered order, you must inform us in writing as soon as possible.
  5. You must also return the goods to us as soon as possible – undamaged and in the original packaging – at your own cost and risk. We recommend using a recorded delivery as we cannot be held liable for goods lost in transit.
  6. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may refuse any refund and have a right of action against you for compensation. This applies to all goods that are returned.
  7. Our returns policy does not affect your statutory rights.
  8. If you return goods claiming they are defective, please provide full details and we will examine the returned goods and notify you by e-mail within a reasonable period of time. Where a refund is appropriate, we will process any refund due to you, or offer an exchange, as soon as possible and no later than 30 days from the day we confirm by e-mail that you are entitled to a refund for defective goods.
  9. All refunds or reimbursements will be made using the same method originally used by you to pay for your purchase.
  10. Please return your goods to: X-PRO GK LTD, Total Sport, Hendon Road, Sunderland, Tyne & Wear, United Kingdom, SR1 2JD. If you have a query about returning goods, please do not hesitate to contact us at info@xprogk.co.uk

j. Cancellation of order

  1. Cancellation of any job in progress must be confirmed in writing as soon as possible.
  2. Customised or personalised orders cannot be cancelled once you have received email confirmation that your order has been accepted.
  3. Once payment has been taken and customisation has commenced, no changes may be made to the order or any cancellation made, except in accordance with your statutory rights.

k. Force Majeure

  1. A contract may be subject to variation and cancellation due to any war, strike, fire, flood, drought or any cause or event beyond our control, leading to any inability to obtain materials or goods to effect the contract or to deliver to the customer’s nominated address.
  2. Any complaints from loss or damage of the order in transit must be received by the X-Pro GK LTD within 48 hours of the date of delivery.